Items delivered are not those I have ordered
IMPORTANT !
You have 7 calendar days maximum after your delivery to file a claim from your customer account.
Once this period is over, the payment process is initiated and we cannot intervene anymore.
Once logged in on PARIS FASHION SHOPS, click on the "Report a problem" button (My Account / My Orders / button located into the last column)
Select " Order preparation mistake"
Use the arrows to select the reference(s) ordered that have not been delivered.
Click on the " next" button
Then confirm your selection with " next "
Or modify it with the " previous " button.
Now, upload 2 or 3 photos so that we can notice the mistake made by the wholesaler while preparing your order.
Now click on the " next " button to attach photos.
To get a solution as soon as possible, make sure to provide us with as much information as possible : references delivered, quantities, name of the recipient of the goods listed on an invoice, etc.
for your complaint to be forwarded to our support department.
Please wait, we will answer you within 72 hours maximum.
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