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Products
How often are the collections updated on your marketplace ?
May I use the photos published on your site?
Can I put my own brand on the items?
May I change colors and sizes of a pack ?
May I repeat my previous order ?
I want to re-order a product that is no longer available on your marketplace. What should I do ?
Are the items displayed as “available” necessarily in stock?
Delivery
What delivery options are available ?
How are the shipping costs calculated ?
What should I do if I have received an opened or damaged parcel ?
How may I track my package ?
What may I do if the tracking says my parcel has been delivered but I have not received anything?
What are the delivery times ?
What happens if I am away during the parcel delivery ?
What may I do if I have mistakenly chosen the wrong delivery option ?
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If you are away while the delivery person comes, he can drop a slip into your mailbox, or send you a message to get you informed of the next delivery day.
We advise you to check the tracking details directly on the carrier's website (tracking number available on your customer account).
For any problem concerning the delivery, please contact us.
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The B2B marketplace
for fashion retailers
+33 1 43 52 08 08
Open monday through friday
from 9AM to 1PM and 2PM to 6PM
Wholesale
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Join the largest catalog of online wholesalers and boost your sales
