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Products
How often are the collections updated on your marketplace ?
May I use the photos published on your site?
Can I put my own brand on the items?
May I change colors and sizes of a pack ?
May I repeat my previous order ?
I want to re-order a product that is no longer available on your marketplace. What should I do ?
Are the items displayed as “available” necessarily in stock?
Delivery
What delivery options are available ?
How are the shipping costs calculated ?
What should I do if I have received an opened or damaged parcel ?
How may I track my package ?
What may I do if the tracking says my parcel has been delivered but I have not received anything?
What are the delivery times ?
What happens if I am away during the parcel delivery ?
What may I do if I have mistakenly chosen the wrong delivery option ?
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Once your order is shipped, an e-mail with the tracking number of each package is sent as well as the link of the carrier.
You can also follow the delivery of your package directly from your customer account, in the “My orders” section.
All you have to do is to click on the corresponding purchase number and then on the "delivery" tab.
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The B2B marketplace
for fashion retailers
+33 1 43 52 08 08
Open monday through friday
from 9AM to 1PM and 2PM to 6PM
Wholesale
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Join the largest catalog of online wholesalers and boost your sales
