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Retailers
How to make a claim ?
Is there a deadline to make a claim ?
The items have not met my expectations : how can I retract ?
Items have been returned. When will I get my money back ?
Items delivered are not what I ordered
What kind of solution can I get from the wholesaler ?
Who is going to pay for the return shipping fees ?
My order has been cancelled, how will it be refunded ?
I got a credit note from the wholesaler, how may I use it ?
Items I have ordered have not been delivered, what should I do?
I have already made a claim on PARIS FASHION SHOPS but I am still waiting for an answer. Is it normal ?
I am still waiting for an answer from the wholesaler. What should I do ?
The proposal made by the wholesaler does not suit me ! What should I do ?
IMPORTANT !
You have 7 calendar days maximum after your delivery to file a claim from your customer account.
Once this period is over, the payment process is initiated and we cannot intervene anymore.
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